Refund policy

Refund Policy

Made-to-measure products

FAIZ BLINDS cellular blinds are manufactured to the measurements and options selected by each customer. Because these products are made to order, they cannot normally be returned or exchanged for a change of mind, an incorrect customer-supplied measurement, or a customer-selected colour, rail finish or opening direction.

This does not limit rights under applicable consumer law.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but a change or cancellation cannot be guaranteed after production has started or materials have been cut.

Damaged, defective or incorrect items

If an item arrives damaged, has a manufacturing defect, or does not match the confirmed order specification, contact us as soon as reasonably possible. Include the order number, a description and clear photographs. Once verified, we will provide an appropriate remedy, which may include repair, replacement, remake or refund.

Returns

Do not send an item back without return authorization. If a return is required, we will provide instructions and the return destination. Unauthorised returns may be refused.

European Union and United Kingdom orders

Mandatory cancellation rights may not apply to goods made to the customer's specifications or clearly personalised. Nothing in this policy excludes rights that cannot lawfully be excluded.

Refunds

When a refund is approved, it will be issued to the original payment method. We aim to process an approved refund within 10 business days. The bank or payment provider may require additional time.

Contact

Email: 1157647076@qq.com
Phone: +852 6654 8581
Address: Kadoorie Mansion, Tai Po Road, Sham Shui Po, Kowloon, Hong Kong SAR